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Telkom have confirmed that the planned maintenance on the SAT3 undersea

cable system was completed successfully this morning. The normalisation

commenced at 02H05 this morning and completed at 10H15 today.

Latency levels have normalised across International network traffic

between SA & New York/London.

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The initial notification refers:

Dear IS Customer

UPDATE

We are still experiencing the following service event:

AFFECTED SERVICES: International network traffic (SAT3)

AFFECTED POPS: Between SA and New York/London

GRADE OF SERVICE IMPACT: Major

SERVICE IMPACT: Increased latency

CAUSE OF EVENT: Telco network failure

TIME: 4-2-10 09h38

OUR REF: 1-569983082

CURRENT STATUS: Investigating

ATTENDING: Upstream Service Provider

ADDITIONAL INFORMATION:

Telkom have advised that their upstream service provider, the SAT3

consortium, are still investigating the root cause of a power

configuration problem on the SAT3 undersea cable system.

As yet, they are unable to provide an Estimated Time to Repair (ETR),

and traffic will remain routed across the Restoration path (via SMW3,

ATL-2, SAT-2 and Telefonica links) until further notice, with increased

levels of latency. Customers may experience slower responses

internationally.

IS management remain in close communication with Telkom on this matter

on a daily basis. We will provide further feedback when it becomes

available from Telkom and the SAT3 consortium.

South African international traffic has been moved off the SAT-3 undersea cable as efforts to repair problems experienced all week have so far proved fruitless.

Traffic has been re-routed on to the SAFE cable instead, but users can expect high latency and delays.
The SAT-3 cable was down last week and again on Monday this week, when traffic was moved to a restoration path while engineers attempted to repair problems upstream from South Africa.
Now, it appears that power problems in Abidjan have caused a complete breakdown, prompting the removal of South Africa's traffic on to the SAFE cable instead.

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